Terms and Conditions
1)Acceptance of Agreement
1.1 You accept to be bound by this contract by clicking on ‘I Agree’ and/or by using the Facilities (as that term is hereinafter defined). After you (as that term is hereinafter defined) click on ‘I Agree’ or when you use the Facilities, a legally binding agreement on these terms and conditions is concluded between you (the “user” or “you”) and J88 Poker (referred to herein as “us” or “we”). You should read all of these documents carefully as each one forms part of the legally binding agreement between you and us.
1.2 You acknowledge that your failure to comply with these Agreements may result in disqualification, the closure of your account and/or legal action against you, as appropriate and as further specified in these Agreements. You acknowledge that if you accept these Agreements, We will start providing you with the benefit of the facilities immediately. As a consequence of this, if you accept these Agreements when registering for our facilities, you will not later be able to cancel your registration, although you can terminate your account
1.3 The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.
2) Agreement, Modification and Amendment
2.1 You fully understand and agree to be bound by these agreements and as amended by us from time to time. We may amend these Agreements at any time without limitation as a result of legal and regulatory changes, security reasons and changes to our Services. We will notify you of any such amendment, update, modification or change by publishing a new version of the User Agreement on the relevant page of all Sites affected, or by notifying you by email. Any new version of the User Agreement will take effect 14 days after its publication on the relevant Site affected (or earlier if required by any law, regulation or directive which to applies to either us or you), and your continued use of the Services or the Software after this period will be deemed to constitute your acceptance of such new version of the User Agreement.
2.2 It is your sole responsibility to review these Agreements and any notifications each time you play. These Agreements and the documents referred to herein represent the complete and final agreement between you and us in relation to these agreements and supersede any and all prior agreements between you and us.
3) Legality of Use of the Facilities
3.1 Underage gambling is an offence. You may only use the Facilities if you are 18 years of age or over (or such other higher minimum legal age in your jurisdiction) and it is legal for you to do so according to the laws that apply in your jurisdiction. We will not be responsible for any illegal or unauthorized use of the Software and/or the Services by you. You confirm that we will not be responsible for any illegal or unauthorized use of the Software and/or the Services by you. You acknowledge that underage gambling is not acceptable. If you are shown not to be 18 years of age or older, you will have materially breached the User Agreement and we will close your account and terminate the User Agreement. Without limitation to the above, access to Our Facilities may be restricted from certain territories. Any use of the Facilities is at your sole option, discretion and risk. By using the Facilities, You acknowledge that you do not find the Facilities to be offensive, objectionable, unfair, or indecent in any way.
4) Account and Registration
4.1 To use the Facilities, You will first need to register for an account with us. You may access any of our Facilities from your Account (as defined below).
4.2 You can open an account with us by choosing a unique account name and password and entering other information that we ask for on our registration form such as (but not limited to) your country, email. You shall ensure that the details provided at registration and thereafter are accurate and kept up to date. You may be able to change some (but not all) of the details you provide at registration by editing at our Facility or by contacting us. There are no set-up charges for opening your Account. We are not a bank and funds are not insured by any government agency.
4.3 We have no obligation to maintain account names or passwords. If you misplace, forget or lose your account name or password due to anything other than our failure to use reasonable care and skill, we shall not be liable to you for this.
4.4 Should we have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud us, we reserve the right to cancel any transaction related to fraud attempt. If you have lost your Account name or password, please contact us for a replacement.
5) Disclosure of Account Name and Password
5.1 Your Account with us is solely for your benefit. You shall not allow any third party (including a relative) to use your account, password or identity to access or use the Services or the Software and you shall be fully responsible for any activities undertaken on your Account by you or by a third party acting on your behalf.
5.2 You will not reveal your account username or password to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us as soon as reasonably possible if you suspect that your account is being misused by a third party and/or any third party has access to your account username or password so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation. We will not be responsible for any misuse or access to your account username or password by a third party, unless this occurs as a direct result of our failure to use reasonable care and skill.
5.3 You are responsible for the security of your username and password on your own PC or internet access location. If your username or password is “hacked” from your computer, due to any viruses or malware that is present on the computer that you access your account with, which do not result directly from our failure to use reasonable care and skill, this is your responsibility. You should report hacking attempts or security breaches known to you from your computer terminal as soon as you are become aware of such to us.
6) Your Use of the Facilities
6.1 Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose. In the interests of ensuring fairness, we may take any measures as we deem appropriate in order to create a fair and balanced game play environment.
6.2 Without prejudice to any of your current and pending transactions involving Facilities, We reserve the right to suspend, modify, remove and/or add to any of the Facilities in our sole discretion by notification to you by email with immediate effect and, to the extent permitted by law, we will not be liable for any such action. We reserve the right to suspend your use of certain of our Facilities, platforms or any games on our Platforms from time to time. In such case we may close your account and terminate the User Agreement in accordance. In addition to the above, we may prevent you from accessing any of our other websites or servers, or accessing any other services offered by us. We shall be entitled to inform relevant authorities, other online service providers and bank, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, or fraudulent activity and you will cooperate fully with us to investigate any such activity.
6.3 The following are some examples of “fraudulent or unlawful activity”:
1) Registering false information and steal another user’s ID, password.
2) Trading ID with others.
3) Collusion with others to gain an unfair advantage which includes but is not limited to sharing knowledge of their cards or other information.
4) Selling or inducing game money.
5) Breaking into, accessing or attempting to break into or access or otherwise circumvent our security measures and/or systems, which includes but is not limited to circumventing our systems to use the Services when you have opted out from receiving our Services.
6) Harassing, intimidating, or constantly distressing or disturbing other customers.
7) Copying the information obtained through this service for purposes other than using the service without prior consent of the company, using it for publishing, broadcasting, or providing it to a third party.
8) Using any software program or robot which is endowed with artificial intelligence to performs any action on behalf of a player.
9) Intentionally disconnecting from a game while playing on the Sites.
10) Abusing program bugs and playing games.
11) Acquisition of game money in an unusual way.
12) An act that is objectively judged to be connected with a crime.
13) The act of collecting or storing personal information of other customers without the approval of the company.
14) Abusing system including an act of frequently registering in tournaments right before the late registration is over.
16) Acts that violate other related laws and regulations.
7) Account Closure and Termination
7.1 The User Agreement shall come into force immediately upon your completion of the registration process with us and shall continue in force unless and until terminated in accordance with its terms.
7.2 We may terminate the User Agreement and close your account immediately upon giving you notice to the email address which you have supplied us with (provided that such e-mail address is a valid email address) if:
- a) for any reason we decide to discontinue provision of the Services in general;
- b) you have breached any of the terms of the User Agreement;
- c) your use of the Services has not been in accordance with the User Agreement; or
- d) we reasonably believe that your account is associated with any account that has been terminated for material breach of the User Agreement or blocked for any reason (including due to suspected fraud, collusion or cheating).
7.3 We may terminate the User Agreement and close your account at any time by sending an email to our support email. Such termination of the User Agreement shall take effect upon the closing of your account (including username and password), which shall occur within 7 calendar days. You will remain responsible for any activity on your account between sending us such email and the closing of your account by us.
7.4 On termination of the User Agreement:
- a) you shall stop using the Software and the Services;
- b) you shall pay all amounts due and owing to us;
- c) you shall remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control; and
- d) neither party shall have any further obligation to the other, except as otherwise provided in the User Agreement.
7.5 The right to terminate the User Agreement and to close your account given by this section shall not stop you or us from exercising any other right or remedy in respect of the breach concerned (if any) or any other breach.
8) Copyright and Trademarks
The terms J88poker and any other marks used by the Group are the trademarks, service marks and/or trade names of the Group or one of its subsidiaries or associated companies or its licensors. Further, all other material used by Group, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by the Group or one of its subsidiaries or associated group companies and/or licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without the Group’s written permission.
9) Electronic Service Provider
In order to use the Facilities, You may use third-party electronic payment processors and/or financial institutions (‘ESPs’) to process such financial transactions. You irrevocably authorize us, as necessary, to instruct such ESPs to handle buy game money and you irrevocably agree that we may give such instructions on your behalf in accordance with your requests as submitted using the relevant feature on our platforms. You agree to be bound by the terms and conditions of use of each applicable ESP. In the event of conflict between these Agreements and the ESP’s terms and conditions then these Agreements shall prevail.
10) Game Money
10.1 Game money which is created or acquired while using our services is intangible tool for the use of services, such as games, and all rights are reserved by us.
10.2 We do not accept transactions of game money outside our facilities. When you have made a transaction or attempted a transaction outside our facilities, you can take measures such as suspension of service, confiscation of game money.
10.3 We may adjust or withdraw some or all of game items, game money and game points in order to use and operate the services efficiently. Game items, game money and game points can be destroyed periodically.
11) Game Points
11.1 We may provide “Game Points” with various form and it can be changed to game money.
11.2 If there is an error in the accumulation of “Game Point”, you can apply for correction within a considerable period of time, and after the confirmation process, we can notify the result and take corrective action on “Game point”.
11.3 We may terminate the “Game Point” service after prior notice for operational reasons, and we shall give advance notice at least one month in advance. In this case, the previously used “Game point” that has not been used until the service end date announced before will expire.
12) Your Breach of These Terms and Conditions
12.1 You agree that you will only use the facilities in accordance with the terms and conditions set out in the Agreements. You will compensate us in full for any losses or costs (Including reasonable legal fees) which we incur and arise from any breach by you of these agreements.
12.2 Unless otherwise explicitly stated in the User Agreement, in addition to any other remedy available to us, if you breach any of these terms and conditions of the User Agreement, we will be entitled to immediately close your account(s) and terminate the User Agreement, and/or stop you from registering another account.
13) Use of Our Chat Feature
13.1 As part of your use of the Service we may provide you with a chat facility through which you will be able to communicate with other users of the Service. We may review the chat and to keep a record of all statements made on such facility. Your use of the chat facility is subject to the following rules:
- a) You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity.
- b) You shall not make statements that damage a third party’s reputation or which are abusive, harassing or insulting to other users of the Service.
- c) You shall not make statements that advertise, promote or otherwise relate to any other online entities.
- d) You shall not make statements about us or the Sites or any other Internet site connected to us that are untrue and/or malicious.
132 In the event of your breaching any of the above provisions relating to the chat facility, we shall have the right to remove your chat privilege or close your account and terminate the User Agreement.
13.3 When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. We are not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility.
13.4 Only English is available in Ring game or Tournament.
14) Errors and Disconnection
14.1 You must inform us as soon as you become aware of any errors. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, (‘Error’) We will seek to place all things directly affected by such Error in the position they were in before the Error occurred. If there are insufficient funds in Your Account, We may demand that you pay us the relevant outstanding amount. In all circumstances whereby we determine an Error has been used to gain an unfair advantage, we reserve the right to consider this activity to be subject to Account Closure and Termination of these Terms and Conditions.
14.2 Tournaments that are in progress that require cancellation due to a variety of possible factors (e.g. server issues, widespread connection problems, power outage, ISP network issues, etc.) will be cancelled and a player who has been eliminated prior to the cancellation of such tournament will not be refunded any amounts in relation to such tournament.
- a) In the event that a tournament is cancelled while in progress and the remaining players are not in the money (after late registration ended), players who were not eliminated at time of cancellation will be refunded using a formula based on (i) a player’s chip count and (ii) the prize pool actually collected from players or the guaranteed prize pool.
- b) In the event that a tournament is cancelled while still in progress and the remaining players are in the money (after late registration ended), we reserve the right at our sole discretion to refund players who were not eliminated from the tournament at its time of cancellation using a formula based on (i) a player’s chip count and (ii) the prize pool actually collected from players or the guaranteed prize pool after distributing the lowest prize of the remained rank to every remaining player.
- c) For the avoidance of doubt, in the event that late registration is still open after tournament has begun or the tournament has not materially progressed and such tournament is cancelled, players still in the tournament will be refunded using a formula based on (i) a player’s chip count and (ii) the prize pool actually collected from players. We reserve the right not to share the guaranteed prize pool.
- d) In such circumstances, players who were not eliminated from the tournament will be refunded within the next couple of days following the tournament’s cancellation.
14.3 Ring games that are in progress can be disconnected due to a variety of possible factors (e.g. server issues, widespread connection problems, power outage, ISP network issues, etc) then, the game will automatically return to its position before the hand that was in play (and which was interrupted due to the server outage) as though such hand was never played and any player who is disconnected while such ring game is in progress will be refunded the funds they contributed to the pot in the interrupted hand.
14.4 If a player is disconnected due to a reason specific to that player, our server may automatically seek to reestablish connection to the player. If the connection cannot be re-established in a suitable amount of time, for ring games, you may be given extra time to reconnect. The exact amount of extra time given depends on the type of game and the size of the pot at the time of your disconnection. However, if you do not reconnect during this time, your hand will be considered All-In for the amount of money you currently have in the pot. This will happen regardless of your investment in the pot or the strength of your hand. J88poker will not accept any responsibility for losses caused by disconnections.
14.5 Disconnection protection is not to be used for any other purpose than a genuine disconnection. Misuse of this policy may result in the loss of the disconnection protection privilege, tournament disqualification or expulsion from the website.
15) Limitations and Exclusions
15.1 Your access to the platforms, download of any software relating to the Facilities from the platforms and use of the Facilities or any information we may provide in connection with your use of the Facilities is at your sole option, discretion and risk.
15.2 To the extent permitted by law, we shall not be liable for: (i) any malfunctions of the computer programs relating to the Facilities we make available from the platforms, (ii) errors as described in section 16, (iii) bugs or viruses resulting in lost data, or (iv) any other damage to your computer equipment, mobile phone or mobile device, of software.
15.3 Furthermore, We shall not be liable for any attempts by you to use the Facilities by methods, means or ways not intended by us. We are not required to provide redundant or backup networks and/or systems.
15.4 We will provide the Facilities with reasonable skill and care and substantially as described in the Agreements. We do not make any other promises or warranties about the Facilities.
15.5 The group will not be liable to you in contract, tort or otherwise for any indirect losses, including but not limited to loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not currently foreseeable by the group arising out of these Agreements or your sue of the Facilities.
15.6 Nothing in these Agreements will operate so as to exclude any liability we may have in respect of either fraud, or death, or personal injury cause by our negligence.
15.7 If any part of the Agreements are deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of the Agreements and shall not affect the validity and enforceability of the remaining provisions.
15.8 Other than with regards to our obligations under any law or regulation which applies to us, we have no obligation to check whether you are using the Services in accordance with the User Agreement nor are we obliged to investigate or pursue any complaints made by you against any other player using the Services or to take any other action in connection with this.
If you have any complaints, claims or disputes with regard to any outcome regarding the Facilities or any other activity, You must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to firstname.lastname@example.org (or use Contact Us). Any notice we give to you (save as otherwise set out herein) will be sent to the email address that you provide when you register your Account. The Support Manager will re-review your claim or dispute and provide you with our final decision within 14 business days.
17) Service Changes
17.1 We may change all or some of the services we provide for operational and technical reasons.
17.2 If there is any change in the content, usage, and usage time of the service, the reason for the change should be posted at our homepage at least 7 days before the change.
17.3 We may modify, discontinue or modify any or all of the services provided free of charge in accordance with our policy and operation requirements, and will not make any compensation to you unless otherwise stipulated in applicable laws and regulations.
18) Governing Law
These Agreements shall be governed by and construed in accordance with the laws of Hong Kong. You irrevocably agree to submit to the exclusive jurisdiction of the courts of Honk Kong for settlement of any disputes or matters arising out of or concerning these Agreements or their enforceability. If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.
We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person (but without Your consent) where you are notified of such assignment by email, and provided that any such assignment will be on the same terms or terms that are no less advantageous to you. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under these Agreements.